Refund Policy for Rank Tracker Plus

Introduction

Thank you for choosing Rank Tracker Plus for your SEO monitoring needs. Our commitment to customer satisfaction is paramount, and we stand by the quality and reliability of our service. This Refund Policy provides guidelines under which refunds may be issued for Rank Tracker Plus.

Trial Period

Rank Tracker Plus offers a comprehensive 14-day trial period. During this time, you can fully explore and utilize our SEO report generation and keyword position monitoring features, as well as our backlink monitoring capabilities. This trial is intended to help you gauge the effectiveness of Rank Tracker Plus in meeting your SEO needs without any financial commitment.

Eligibility for Refund

1. System Downtime: Refunds may be requested if Rank Tracker Plus experiences continuous, unplanned operational downtime for a minimum of 2 consecutive days. This refers to situations where the service is entirely non-functional, excluding periods of scheduled maintenance or temporary, minor disruptions.
2. Post-Trial Payments: Eligibility for refunds applies only to your first payment made after the completion of the trial period. By choosing to pay for Rank Tracker Plus post- trial, you indicate initial satisfaction with our service.
3. Reporting Issues: To initiate a refund, you must contact our support team within 7 days of the system downtime, providing a detailed description of the service disruption and any prior attempts to resolve the issue with our team.

Refund Process

1. Investigation: Our team will promptly investigate the claim of system downtime to verify its extent and impact.
2. Resolution: If we confirm that Rank Tracker Plus was non-functional for 2 or more consecutive days, and the issue is irremediable within a reasonable timeframe, we will proceed with your refund request.
3. Refund Calculation: Refunds will be calculated on a pro-rata basis, based on the unused portion of the service from the onset of the reported downtime.
4. Processing Refunds: Refunds will be issued through the original payment method. Please allow up to 14 business days for the transaction to be completed.

Limitations

• Refunds are applicable only to the first payment following the trial period.
• Subsequent payments are not covered under this policy, as ongoing use of Rank Tracker Plus implies continued satisfaction with the service.
• Events beyond our control, such as ISP issues or natural disasters, and scheduled maintenance periods do not qualify for refunds.

Contact and Support

For inquiries or to submit a refund request, please reach out to our support team at support@ranktrackerplus.com.

At Rank Tracker Plus, we are dedicated to providing a top-tier service for monitoring your SEO performance. We appreciate your business and understanding of our Refund Policy.